Money Back Guarantee

All of the services on our websites are covered with our 30 Day 100% Money Back Guarantee. We provide this guarantee to our honest customer give reassurance that the product they are ordering will be delivered in good faith.

Delivery Times

All unlock codes and unlock confirmations are sent by E-Mail to the E-Mail Address that the customer entered on the order form. We make sure the delivery of unlock codes must be in the said time mentioned at our website. In the case of worst case, we inform our client via E-Mail.


Refunds if no unlock code is found for a particular phone, a refund will be processed within one week of becoming aware that no code is available. All refunds can take around 7 days to appear in your account depending on your bank/credit card company. If your phone was already unlocked before you purchased a code or unlocking service that will not be considered grounds for a refund. Where an unlock code does not work and we confirm by email that we are not able to find an alternative solution, you must claim a refund by providing video evidence as detailed below. This is to show that the information on the order form was correct and that the unlock process did not work. In some situations, the video may still enable us to help you unlock your phone. The video should be sent to us as an attachment or uploaded to YouTube as an unlisted video, with the link sent to us.

Fraud Protection

As a result of the so many fraudulent orders that we receive each day, it is imperative that we take all necessary measures to minimize credit card fraud. Therefore, we reserve the right to refuse any order that appears to be suspicious or that proves to be fraudulent. Additionally, in certain cases, Mobile Unlocked may request that you submit a scanned photocopy of your picture ID, passport, credit card statements and your bank statements to completely verify the integrity of your order to avoid credit fraud.

“Your card issuer may charge you an International Service Fee. This fee is controlled and charged by your bank or card issuer, not by www.unlockcodecell.com or its websites.